Contact Us

This store is operated by Handmade Giftstore.

Our support team handles questions about products, orders, delivery, cancellations and refunds.

• Email: handmadegiftstorebym@gmail.com
• Phone: 7021724781
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Messages received outside support hours are answered on the next working day.

For questions about an order you have already placed, please keep your order number ready. You can also check the current status of any order yourself:

• Track Order — live delivery status using your order number
• My Orders — your full order history and invoices

If the status shown does not match what you have received, contact us at handmadegiftstorebym@gmail.com or 7021724781 and we will investigate.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints relating to any order, product or service may be addressed to our Grievance Officer.

• Grievance Officer: Customer Grievance Cell, Handmade Giftstore
• Designation: Grievance Officer
• Email: handmadegiftstorebym@gmail.com
• Phone: 7021724781
• Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Every complaint is assigned a reference number so you can track its status. We acknowledge each complaint within 48 hours of receipt and work to resolve it within one month from the date it is received.

• Support queries: acknowledged within 48 hours
• Formal complaints: resolved within one month
• Refunds: initiated within 5 to 7 business days of approval